60-Day Satisfaction Promise (from Delivery Date)
If you’re not fully satisfied with your purchase, please contact our customer support team within 60 days of delivery through this link to our Contact Page to request assistance.
Your order is protected by our 60-Day Satisfaction Promise — we’ll work with you to make it right according to the terms below. We recommend consistent use during this period so the product has adequate time to deliver results.
Keep-the-Product Option (Partial Refund)
If you prefer not to return the product, we may offer an optional partial refund with no return required.
Accepting this offer closes your order and ends the right to a further return. This option is discretionary and based on order history and usage feedback.
How to Request a Refund
Step 1 — Contact Support:
Email our team through
this link to our Contact Page
with the subject line “Refund Request – Order #_____”. Our agents will
review your request and provide return instructions.
Step 2 — Ship Your Return within 7 Calendar Days:
Send back all bottles (empty or unopened) and any included bonuses or
gifts within 7 days after receiving the return instructions. Include
the packing slip inside the package.
Use a trackable shipping method and email the tracking ID through this link to our Contact Page.
Return shipping is the customer’s responsibility unless an incorrect or damaged item was shipped — in those cases, we’ll provide a prepaid label.
We cannot accept C.O.D. deliveries or “Return to Sender.”
Return Address
Laellium (C/O Fulfillment)
19655 E 35th Drive, Suite 100
Aurora,
CO 80011 — USA
What Gets Refunded
Eligible Amount: Product price paid.
- Shipping & handling are included in the total price and are non-refundable.
- Approved refunds are also subject to a return-processing fee of up to 20% of the order value to cover inspection, handling, and payment-processing costs.
Refunds are issued to the original payment method only.
Processing Times
Inspection & approval: typically 3–5 business days after the returned package arrives at our facility.
Bank / issuer timing:
- Credit Card: 5–7 business days
- Debit Card: 5–10 business days
A confirmation email will be sent once your refund is processed.
Eligibility Limits
To keep pricing fair for all customers:
- Only one refund per product per household within a 12-month period.
- Bulk or reseller orders are not eligible.
- Suspected misuse (e.g., repeated returns or altered items) may require verification or be declined.
These details help us confirm the legitimacy of the request and better understand product usage patterns, as many customers report optimal results when following the recommended usage instructions.
Eligibility and final approval for any refund are determined in accordance with the criteria outlined in this Refund Policy.
Return-Processing Fee
Approved refunds are subject to a return-processing fee of up to 20% of the order value, covering inspection, restocking, handling, and payment-processing costs associated with returned orders.
The exact deduction depends on order size, product condition, and inspection requirements
This fee is unrelated to shipping or delivery expenses, which remain free for the original purchase when applicable.
If your order did not qualify for free shipping (e.g., smaller packages or single-bottle purchases), any shipping and handling charges paid are non-refundable.
This policy is clearly disclosed prior to checkout and reflects standard industry practices across physical supplement and wellness products.
Need Help?
For any questions, contact our Customer Support Team through this link to our Contact Page
We’re here to help make your experience simple and transparent.